Question 1

Is Crux free for students?

Accepted Answer

Yes. Crux is meant to be free for students.

Question 2

Is Crux affiliated with my school?

Accepted Answer

No. Crux is an independent student-built platform. Always confirm program requirements and schedule details with official school sources.

Question 3

Who can use Crux right now?

Accepted Answer

Crux is only available at supported schools, and access is limited to students whose schools can use the platform.

Question 4

What is Crux?

Accepted Answer

Crux is a course planning platform for post-secondary students. It helps students explore courses, build plans, organize schedules, and use academic tools in one place.

Question 5

Is Crux available at every school?

Accepted Answer

No. Crux is rolling out school by school, and support is currently limited.

Question 6

How accurate is the course and planning information in Crux?

Accepted Answer

Crux is designed to help with planning, discovery, and organization, but it should not be treated as the final authority on academic requirements. Course offerings, prerequisites, and degree rules can change, so you should always verify important decisions using your school's official academic calendar and advising resources.

Question 7

Can I rely on Crux for degree requirements and enrolment decisions?

Accepted Answer

Use Crux as a planning tool, not as a replacement for official school guidance. It can help you organize options, but you should still confirm requirements, restrictions, and scheduling details through official sources before making decisions.

Question 8

How are recommendations generated?

Accepted Answer

Recommendations are based on your profile information, including your school, year, major, and interests, together with the course data available in Crux.

Question 9

Do recommendations use reviews or community activity?

Accepted Answer

No. Recommendations are based on profile and course data, not community posts or review activity.

Question 10

Can I add recurring classes and events?

Accepted Answer

Yes. The planner supports recurring scheduling so you can set weekly classes once and keep your semester calendar consistent.

Question 11

Do I need to upload a schedule or transcript to use Crux?

Accepted Answer

No. Upload-based features are optional.

Question 12

What happens if I upload a schedule or transcript image?

Accepted Answer

Crux processes the image to extract course information, then shows you the extracted results so you can review them before saving anything.

Question 13

Are uploaded images stored?

Accepted Answer

No. Uploaded images are not stored.

Question 14

Are sensitive fields stored in plain text?

Accepted Answer

No. Certain sensitive fields, including course grades, student number details, and private planner event text, are encrypted before being stored in the database.

Question 15

What kinds of data are encrypted before storage?

Accepted Answer

Crux encrypts selected sensitive fields before storing them, including course grades, student number details, and private planner event text such as event titles, descriptions, locations, and related metadata.

Question 16

How is community content moderated?

Accepted Answer

Crux primarily uses automated moderation systems to review content for safety, with manual review when necessary. Expectations for user behavior are outlined in our policies and guidelines.

Question 17

Can I delete my account?

Accepted Answer

Yes. You can delete your account from Settings. Retention may still apply in limited cases described in the policy documents.

Frequently Asked Questions

Getting Started

School Support and Accuracy

Planning and Recommendations

Privacy and Safety

Account and Support